Terms & Conditions
Welcome to Vonne X2X. By accessing our website or purchasing from us, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.
1. General Information
Vonne X2X is a fashion brand based in Lagos, Nigeria, offering luxury fashion pieces and accessories. All transactions made through our website are subject to these terms.
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the site constitutes acceptance of those changes.
2. Product Information
We strive to ensure all product descriptions, images, and prices are accurate. However, slight variations may occur due to lighting, screen resolution, or the handmade nature of some items.
All prices are listed in Nigerian Naira (₦) and include VAT where applicable.
3. Delivery Policy
We offer delivery across Lagos, other states in Nigeria, and internationally.
Within Lagos
Orders are typically delivered within 1–3 business days.
Same-day or next-day delivery may be available depending on location and order time.
Outside Lagos (Nigeria)
Delivery time is typically 3–7 business days.
Remote areas may take longer.
International Shipping
We ship worldwide via trusted courier services.
Delivery timelines range from 5–12 business days, depending on the destination.
Customs fees, duties, or taxes (if applicable) are the customer’s responsibility.
Note: Delivery timelines are estimates and may be affected by public holidays, courier delays, or unforeseen circumstances.
4. Return & Exchange Policy
We want you to love your Vonne X2X purchase. If you’re not completely satisfied:
You may return or exchange unused and unworn items within 7 days of delivery.
Items must be in original condition, with all tags and packaging intact.
Returns are not accepted for custom orders, sale items, or accessories (e.g., fur bags) due to hygiene and exclusivity.
How to Initiate a Return:
Contact us at [email protected] or [email protected] within 7 days of receiving your order.
Include your order number, item(s) you wish to return, and reason.
Once approved, return instructions will be provided.
Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Refunds:
Refunds are processed within 7 business days of receiving returned items.
Depending on your payment method, the refund may take additional time to reflect in your account.
5. Intellectual Property
All content on this site, including product designs, photos, and branding, is the property of Vonne X2X and may not be copied, reproduced, or used without written permission.
6. Customer Care
Our customer care team is here to assist you with any inquiries, orders, or issues.
📧 Email:
📞 Phone/WhatsApp:
+234 805 968 9974
We aim to respond to all queries within 24 hours.